Frequently Asked Questions

ULCUT AI Creative Studio is a premium AI-powered platform for generating high-quality photos and videos. We use state-of-the-art AI models to transform your creative vision into stunning visual content.

Credits are the currency for generating content. Each generation type costs a specific number of credits depending on quality and duration. You can earn credits through subscription plans or purchase credit packs.

We offer multiple AI providers including Nano Banana (Gemini-powered photo generation), FLUX (high-quality image synthesis), and Kling 3.0 (text-to-video, image-to-video, and motion control).

Yes! All content you generate with your credits is yours to use commercially. Please check the specific terms for each AI provider for any additional restrictions.

Photo generation typically completes in 10-30 seconds. Video generation can take 1-5 minutes depending on duration and quality settings. You'll receive a notification when your content is ready.

If a generation fails, your credits are automatically refunded to your account. The system retries up to 2 times before marking a generation as failed.

Yes, you can cancel your subscription at any time from your Profile > Billing page. You'll continue to have access until the end of your current billing period.

Absolutely. We use AES-256 encryption for sensitive data, all connections are HTTPS-encrypted, and your generated content is stored securely with UUID-based paths. We never share your data with third parties.

We offer automatic credit refunds for failed generations. For subscription refunds, please contact our support team within 7 days of purchase.

Photos are generated in PNG format. Videos are generated in MP4 format. For image-to-video, we accept JPG, PNG, and WebP uploads.